Frequently Asked Questions
Everything you need to know about your home improvement projects.
What is the standard shipping time for hardware supplies?
Most orders are processed within 24 hours and delivered within 3-5 business days. Heavy machinery or bulk lumber orders may require additional transit time via freight.
Do you offer a warranty on power tools?
Yes, all power tools come with a standard 1-year manufacturer warranty. We also offer extended protection plans for professional-grade equipment at checkout.
What is your return policy for unused items?
You can return any unused and unopened hardware items within 30 days of purchase for a full refund. Please note that custom-mixed paint and cut-to-size materials are non-refundable.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery status.
Do you offer bulk discounts for contractors?
Absolutely. We offer competitive tiered pricing for bulk purchases and a dedicated Pro-Account program for licensed contractors and builders.
Are the mounting hardwares included with the fixtures?
Most of our cabinet pulls, shelving units, and light fixtures include standard mounting screws. Specific hardware requirements are listed on each individual product page.