Returns & Exchanges

At Hardware, we stand behind the durability of our home improvement tools and fixtures. If you are not completely satisfied with your purchase, you can return your items within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Hardware

  Securely pack the items in their original packaging, ensuring all components, manuals, and mounting hardware are included to qualify for a full refund.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the condition of the returned hardware, we will process your refund to the original payment method within 5-7 business days.